Tracker Customer Service Agent Position –

Tracker Customer Service Agent Position

Tracker has been South Africa’s leading vehicle tracking company since the 1990s.  Tracker requires the services of a sales agent in the Acquisitions Call Centre situated at the head office based in Johannesburg.

 Responsibilities:
  • The Acquisitions agent is responsible for sales and lead conversion targets
  • Marketing of Tracker to both existing and new customers
  • Scheduling fitments of Tracking units
  • Follow up on outstanding leads and/or queries
  • Handle inbound and make outbound calls according to campaigns
  • Demonstrate excellent knowledge of product, service offerings and systems
  • Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
  • Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
  • Selling of value added services
  • Provide constant feedback to intermediaries, management and other departments regarding status of leads
  • Ensure quality benchmarks are achieved
  • Manage time and workloads to ensure that deadlines and targets are met
  • Align own behaviour with Trackers culture and values
  • Ensure achievement of own performance requirements

Skills and Competencies:

  • Selling skills (objection handling & negotiation)
  • Customer centric
  • Attention to detail
  • Deadline and results driven
  • Initiative
  • Teamwork
  • Judgment/Problem solving
  • Tolerance for stress
  • Interpersonal and communication skills
  • Influencing

 

Job Requirements:

  • Minimum Matric qualification
  • Previous call centre experience in a sales environment is essential
  • FAIS accreditation will be an advantage
  • MS Office knowledge (Basic or Intermediate Excel)

Medical Aid & Provident Fund

Equity Statement

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals

 

Please Note: If you have not heard from us within 4 weeks, it means that your application has been unsuccessful

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