Retail Admin wanted at Truworths X 301

Job Title Retail Risk Manager
Location Cape Town,ZA
Organization Name Truworths
Company Description


Truworths aims to be recognized as an employer of choice in fashion retailing and continues to invest in its people to ensure sustainable performance and business continuity.
The Group’s values define the way in which management interacts with employees and also guide human resource practices. These values are incorporated in everyday working life at Truworths, from recruitment to training and development, employee relations and recognition programmes. Through regular performance appraisals, management not only measures performance against goals, but also monitors how employees are acting in accordance with these values.At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.OUR VISION FOR OUR EMPLOYEES:
‘I am totally committed to Truworths because I am always encouraged to offer innovative ideas which contribute to the ultimate purpose of Truworths. As a result Truworths is generous in recognizing my role as an effective team member.’

In the words of our CEO, Michael Mark, “The theme is simple…it’s all about fashion. This straightforward concept is a powerful reminder about what Truworths is all about – fashion.” (Annual Financial Statement)

Brief Description
To provide effective and efficient Retail Service Management for all Truworths Divisions, i.e. Head Office, Distribution Centres and SA & International Stores.
Key Responsibilities
·         Be responsible to manage the following KPA’so    Operational Risko    Work Force Management

o    Task Management

o    Enterprise Content Management


·         Ensure the smooth and efficient operation of the above teams and functional areas

·         Ensure that Operational Risk is run effectively and productively

·         Manage the Supplier relationships related to operational risk

·         Manage all EAS related functions, i.e. new installations, day-to-day management of issues

·         Manage all operational day-to-day issues related to Chubb/Intruder, RTT/courier, Mutual/National Safes, G4S/CIT, Standard Bank/banking, Security Companies

·          Manage all claims by operations and the Unison day-to-day relationship

·         All general risk admin related functions

·         Manage and maintain the annual risk register from all the various functional areas with Truworths

·         Manage all facets related to Work Force Management, i.e. from training, to upgrades, to day-to-day management of the applications

·         Ensure all targets as set by the Retail services & Risk Manager are implemented and achieved

·         Manage all facets related to Task Management, i.e. from training, to upgrades, to day-to-day management of the applications

·         Ensure that the effective participation of the ECM project

·         Manage the process through into production covering all related areas from operations to head offices

·         Act as Operational and Head Office escalation point for all the above KPA’s on all issues arising from day to day activities

·         Relevant ad hoc tasks from time to time


QUALIFICATIONS:MatricA BCom level tertiary qualification will be advantageous




Problem solving

Customer Service



Admin Skills


Effective time management


Team player



Current management experience at least area manager

Project manager level a pre-requisite

Team Leader with Managerial experience in similar position

Experience of Best Practices

Experience in trouble shooting & problem solving techniques

Knowledge of various applications in use in Truworths

Extremely personable and enthusiastic and have the will to get the job done ensuring business and user satisfaction at all costs

Dynamic individual who will take ownership of all KPA’s

Ability to effectively prioritise, delegate and work under pressure

Ability to manage customer expectation and conflict

Demonstrate history of leadership and management

Adaptability and ability to think on your feet

Planning and organising ability with highly effective time management skills

Excellent verbal communication and people skills at all levels

Strong team player, committed and energetic

Knowledge of the Truworths Operations environment will be advantageous


Reward strategies are aimed at attracting, motivating and retaining employees and at promoting a sustainable high performance culture within the business. Remuneration practices are closely linked to the Group’s business philosophy, purpose, values  and vision and to the achievement of Group, team and individual performance objectives.Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions.
Professional Area Retail Administration
Specific Qualifications



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